Refund Policy

Eligibility & Time Limit

Refund or service-quality claims must be submitted within 24 hours of the scheduled service completion time. Claims received after this window may not be eligible for review.

How to Submit a Claim

To report a service concern and request resolution, contact Linkit Services by emailing support@linkitservices.com or calling (888) 775-9912. Include the following in your submission:

• Booking confirmation number or associated email address
• A clear, written description of the service concern and the specific areas or tasks affected
• Date-stamped photos or video that illustrate the reported issue
• Any additional context that may help us assess the claim

Claims submitted without sufficient detail or documentation may be delayed or denied.

Investigation Process

Linkit Services LLC will review every claim that includes the required information. We may:

• Inspect the submitted photos, description, and booking details
• Contact the customer for additional clarification
• Contact the service provider for their account of the work
• Evaluate whether the concern falls within the scope of the booked service

Most investigations are completed within 3–5 business days. Complex claims may require additional time, and we will notify you if a longer review is necessary.

Resolution Options

Depending on the nature and severity of the verified concern, Linkit Services LLC may offer one or more of the following resolutions at its sole discretion:

• Re-clean — A follow-up service visit to address the specific missed areas or tasks
• Service credit — A credit applied to your Linkit Services account for use on a future booking
• Partial refund — A refund of a portion of the booking amount proportional to the verified concern
• Full refund — A refund of the entire booking amount, reserved for cases where service was materially incomplete or not performed

The specific resolution offered is determined on a case-by-case basis and is not a guaranteed right.

What This Policy Does Not Cover

Refunds or credits are not guaranteed solely because a customer is dissatisfied. This policy does not cover:

• Subjective preferences that fall outside the agreed scope of service
• Conditions that existed prior to the service and were not disclosed at booking
• Damage or issues caused by the customer, pets, building defects, or third parties
• Claims submitted without the required photos and written description
• Claims submitted after the 24-hour deadline

Fraudulent or Abusive Claims

Linkit Services LLC reserves the right to deny any claim that appears fraudulent, abusive, or unsupported by evidence. Repeated submission of unsubstantiated claims may result in suspension of booking privileges.

Refund Method & Timing

When a refund is approved, it will be returned to the original payment method used for the booking. Processing times vary by bank or card network and are typically completed within 5–10 business days. Service credits are applied to your Linkit Services account immediately upon approval.

Policy Updates

Linkit Services LLC may update this Refund Policy from time to time. The version in effect on the date your booking is completed is the version that applies to that booking.

Contact

Questions about this policy or a specific claim: email support@linkitservices.com or call (888) 775-9912.