Privacy Policy

Depending on how you use Linkit Services, we may collect:

• Name, email address, and phone number
• Service and property addresses
• Booking details, service history, and support messages
• Payment-related information (processed by our payment processors)
• Provider business, identity, insurance, and payout information for provider accounts
• Photographs, videos, documents, and other media you upload
• Device, technical, and log information

• Create and manage customer and provider accounts
• Process, schedule, dispatch, and fulfill booking requests
• Communicate confirmations, reminders, and service updates
• Process payments, refunds, and provider payouts
• Provide customer support and resolve disputes or claims
• Maintain quality, safety, fraud prevention, and platform security
• Comply with legal, tax, and regulatory obligations

Customers and service providers may voluntarily upload photographs, videos, documents, or other media through the website or mobile apps. This typically includes before-and-after job photos, property or service condition images, job completion evidence, damage or refund claim evidence, provider onboarding and verification documents, and files attached to support requests.

We use this content to document service conditions and completion, to match and coordinate bookings, to evaluate and verify providers, to investigate quality issues, damage claims, refunds and disputes, and to meet our legal and record-keeping obligations. Uploaded media is stored on our hosted infrastructure and is accessible only to you, to Linkit Services personnel with a business need, and — where relevant to a booking — to the assigned provider or customer for that booking. We do not use uploaded media for advertising and we do not sell it.

We handle location information in three distinct ways:

• Service and property addresses. Addresses you enter when booking or saving a property. These are used to price, schedule, dispatch and deliver services, and may be converted to map coordinates using a mapping service to calculate routes and arrival estimates.
• Approximate location. Where you allow it, your device may supply an approximate location to help pre-fill an address or show nearby service availability. This is optional and can be declined.
• Precise location for provider trip tracking. For provider accounts only, and only while a provider has an active assigned job and has started trip tracking, the app collects precise GPS location from the device to display live en-route status and estimated arrival time to the customer for that job. Collection stops when the trip session ends or the provider stops tracking. Customers do not have precise background location collected by the app.

Location permissions can be revoked at any time in your device settings. Revoking precise location disables live trip tracking but does not prevent booking or completing services.

We communicate with customers and providers by SMS text message, email, in-app and push notification, and telephone. These messages are primarily transactional — booking confirmations, reminders, dispatch and job offers, arrival updates, payment receipts and requests, and support responses.

SMS. By providing your phone number you consent to receive SMS messages related to bookings, reminders, service notifications and support. Message frequency may vary and message and data rates may apply. Reply STOP to unsubscribe or HELP for help. SMS consent is not shared with third parties or affiliates for marketing purposes. See our SMS Messaging Policy.

Voice and AI-assisted voice. Some inbound or outbound telephone calls with Linkit Services are handled by an AI-assisted voice assistant rather than a human agent. When those systems are used, call metadata (such as phone number, time, duration and call outcome) and the content of the conversation are processed by our telephony and voice service providers in order to answer questions, take or update booking details, and route the call. Where a call is recorded or transcribed, you will be notified at the start of the call in accordance with applicable law. Information captured during a call is used to service your request and for quality assurance.

Payments are processed by external payment processors. Linkit Services currently uses Stripe and PayPal. When you pay through one of these processors, your card or payment credentials are submitted directly to that processor and are handled under their own terms and privacy policies.

Linkit Services does not store complete card numbers or full payment credentials on its own systems. We retain transaction records such as amount, currency, status, processor reference identifiers, and limited non-sensitive details (for example, card brand and last four digits where the processor provides them) for booking, receipts, refunds, payouts, accounting and dispute handling.

We use the following categories of vendors to operate the platform. Each processes only the information needed for its function:

• Supabase — hosted database, authentication, file storage and backend infrastructure.
• Stripe — card and online payment processing, refunds and payouts.
• PayPal — online payment processing and refunds.
• Twilio — SMS messaging and telephony.
• Vapi — AI-assisted voice call handling.
• Resend — transactional email delivery.
• Google Maps Platform — geocoding, routing, maps and estimated arrival times.
• Cloud application hosting and CDN — serving the website and mobile app backend.
• AI model providers — assisting with support responses, scheduling and internal operations.
• Apple and Google — mobile app distribution and push notification delivery.

These vendors act as service providers on our behalf. We do not authorize them to use your personal information for their own marketing.

When you use our website or apps, we may collect:

• IP address and general region derived from it
• Device type, operating system, app version and browser information
• Server, application and security logs, including timestamps, requested pages or endpoints, and error diagnostics
• Cookies and similar storage used for sign-in sessions, security and basic preferences
• Push notification tokens, if you enable push notifications, used solely to deliver notifications to your device
• Aggregate diagnostic and performance information used to detect errors and keep the service reliable

We do not use advertising or cross-app tracking SDKs, we do not access mobile advertising identifiers, and we do not share personal information with data brokers.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

• Delivering and supporting the services you request
• Maintaining booking, transaction, invoicing, tax and accounting records
• Meeting legal, regulatory and compliance obligations
• Preventing fraud and protecting platform security
• Resolving disputes, damage claims, refunds and chargebacks
• Other legitimate business requirements

When information is no longer needed for these purposes, it is deleted or anonymized. Retention periods vary by record type; records tied to financial transactions and legal obligations are generally kept longer than operational records.

You can delete your Linkit Services account at any time. In the app or on the website, open your account or profile screen, scroll to the “Danger zone” section, choose Delete account, confirm by typing DELETE, and optionally provide a reason. You may also request deletion by emailing support@linkitservices.com from the address on your account.

What happens on deletion. Your account is immediately closed and marked as deleted, all active sessions are revoked on every device, you can no longer sign in, your profile is removed from active use across the platform, and providers are removed from dispatch and job matching. Marketing and non-essential notifications stop.

What may be retained. For a limited compliance period we may retain records required for legal, accounting, tax, fraud prevention, safety, dispute and regulatory purposes — for example completed booking and transaction records, payment and payout records held by us or our processors, and evidence tied to an open claim or dispute. During that retention window you may contact support to request restoration of your account. After the retention period, remaining personal information is permanently deleted or anonymized. Records held independently by payment processors are subject to their own retention policies.

Subject to your jurisdiction and applicable law, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your account and personal information
• Manage communication preferences, including opting out of SMS by replying STOP and disabling push notifications in device settings
• Request a copy of your information in a portable format
• Object to or restrict certain processing
• Appeal a decision on a privacy request, where required by law

To exercise these rights, contact support@linkitservices.com. We may need to verify your identity before acting on a request, and we will not discriminate against you for exercising a privacy right.

Linkit Services does not sell or rent personal information, and does not share personal information for cross-context behavioral advertising.

We share personal information only as needed to operate the service: with the customer or provider assigned to a booking (limited to what is needed to perform the job), with the service providers listed above, with professional advisors, and when required by law or to protect the rights, safety and property of Linkit Services, our users or the public. Information may also transfer as part of a merger, acquisition or sale of assets, subject to this policy.

Linkit Services is intended for adults. We do not knowingly collect personal information from children under 13. If we learn we have done so, we will delete it.

We take reasonable technical and organizational measures to protect personal information, including encrypted transport, authenticated access, row-level database access controls, and restricted internal access on a need-to-know basis. No system can be guaranteed completely secure.

We may update this policy from time to time. Material changes will be reflected by updating the effective date above and, where appropriate, by notifying you in the app or by email.

Privacy questions and requests: support@linkitservices.com

General support: support@linkitservices.com

Linkit Services LLC